Простой сложный разговор. Модель легкого и эффективного общения - Элисон Вуд Брукс

class="p1">Amy C. Edmondson and Zhike Lei, “Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct,” Annual Review of Organizational Psychology and Organizational Behavior 1, no. 1 (2014): 23–43; Amy C. Edmondson, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth (Hoboken, NJ: John Wiley & Sons, 2018).

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Adam D. Galinsky, Derek D. Rucker, and Joe C. Magee, “Power and Perspective-Taking: A Critical Examination,” Journal of Experimental Social Psychology 67 (2016): 91–92.

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Catarina R. Fernandes et al., “What Is Your Status Portfolio? Higher Status Variance Across Groups Increases Interpersonal Helping but Decreases Intrapersonal Well-Being,” Organizational Behavior and Human Decision Processes 165 (2021): 56–75.

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Constantinos G. V. Coutifaris and Adam M. Grant, “Taking Your Team Behind the Curtain: The Effects of Leader Feedback-Sharing and Feedback-Seeking on Team Psychological Safety,” Organization Science 33, no. 4 (2022): 1574–98.

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Alison Wood Brooks et al., “Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures,” Journal of Experimental Psychology: General 148, no. 4 (2019): 667.

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Nicole Abi-Esber, Ethan Burris, and Alison Wood Brooks, “Eye Gaze” (в работе).

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Tom Foulsham et al., “Gaze Allocation in a Dynamic Situation: Effects of Social Status and Speaking,” Cognition 117, no. 3 (2010): 319–31.

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So-Hyeon Shim et al., “The Impact of Leader Eye Gaze on Disparity in Member Influence: Implications for Process and Performance in Diverse Groups,” Academy of Management Journal 64, no. 6 (2021): 1873–900.

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Adam Galinsky, “How to Speak up for Yourself,” TED Talk, November 23, 2016.

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Mark R. Leary and Robin M. Kowalski, “Impression Management: A Literature Review and Two-Component Model,” Psychological Bulletin 107, no. 1 (1990): 34.

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Zachariah C. Brown, Eric M. Anicich, and Adam D. Galinsky, “Compensatory Conspicuous Communication: Low Status Increases Jargon Use,” Organizational Behavior and Human Decision Processes 161 (2020): 274–90.

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Christopher Oveis et al., “Laughter Conveys Status,” Journal of Experimental Social Psychology 65 (2016): 109–15.

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Maria Seehausen et al., “Effects of Empathic Paraphrasing — Extrinsic Emotion Regulation in Social Conflict,” Frontiers in Psychology 3 (2012): 31892.

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Bradford T. Bitterly, Alison Wood Brooks, and Maurice E. Schweitzer, “Risky Business: When Humor Increases and Decreases Status,” Journal of Personality and Social Psychology 112, no. 3 (2017): 431.

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5 футов = 1,52 м. Прим. ред.

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Компания, разрабатывающая ПО для управления деловыми онлайн-встречами. Прим. ред.

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J. Elise Keith, Where the Action Is: The Meetings That Make or Break Your Organization (Portland, OR: Second Rise, 2018).

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Cooney et al., “Many Minds Problem.” Groups are remarkably good at adjusting: Tanya Stivers, “Is Conversation Built for Two? The Partitioning of Social Interaction,” Research on Language and Social Interaction 54, no. 1 (2021): 1–19.

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Keith, Where the Action Is.

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Кит рекомендует руководителям совещаний сочетать разбивку на группы и централизованные беседы, последовательно увеличивая состав участников обсуждения, например: «1–2–4 — все вместе», «1–2 — все вместе» или «1–3 — все вместе». В режиме «1–2–4 — все вместе» руководитель дает определенную тему или подсказку всей группе — сначала для самостоятельного размышления (1), затем для обсуждения в парах (2), затем для дискуссии в объединенных парах (4) и, наконец, для разбора в общей группе (все вместе). Такая последовательность позволяет людям критически размышлять самостоятельно, использовать преимущества приватности парной беседы, а также полагаться на совокупные знания, которые рождаются в больших группах. Независимо от последовательности, разделенные и централизованные беседы могут разворачиваться быстро (за несколько минут) или в течение длительных периодов времени (нескольких дней или даже недель).

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Francesca Valsesia, Joseph C. Nunes, and Andrea Ordanini, “I Am Not Talking to You: Partitioning an Audience in an Attempt to Solve The Self-Promotion Dilemma,” Organizational Behavior and Human Decision Processes 165 (2021): 76–89.

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Tanya Stivers, “Is Conversation Built for Two? The Partitioning of Social Interaction,” Research on Language and Social Interaction 54, no. 1 (2021): 1–19.

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Michele L. Gelfand, Rule Makers, Rule Breakers: Tight and Loose Cultures and the Secret Signals That Direct Our Lives (New York: Scribner, 2019).

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Michael Yeomans et al.,“Conversational Receptiveness: Improving Engagement with Opposing Views,” Organizational Behavior and Human Decision Processes 160 (2020): 131–48.

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James A. Russell, “A Circumplex Model of Affect,” Journal of Personality and Social Psychology 39, no. 6 (1980): 1161.

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Ученые называют ее «аффективным циклом», поскольку аффект — это эмоция, но вряд ли кому-то захочется называть ее «эмоциональным циклом», правда?

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Gerben A. Van Kleef, Carsten K. W. De Dreu, and Antony S. R. Manstead, “The Interpersonal Effects of Anger and Happiness in Negotiations,” Journal of Personality and Social Psychology 86, no. 1 (2004): 57; Alison Wood Brooks and Maurice E. Schweitzer, “Can Nervous Nelly Negotiate? How Anxiety Causes Negotiators to Make Low First Offers, Exit Early, and Earn Less Profit,” Organizational Behavior and Human Decision Processes 115, no. 1 (2011): 43–54.

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Herbert H. Clark and Susan E. Brennan, “Grounding in Communication,” in L. B. Resnick, J. M. Levine, and S. D. Teasley, eds., Perspectives on Socially Shared Cognition, 127– 49 (New York: American Psychological Association, 1991); Herbert H. Clark, Using Language (Cambridge: Cambridge University Press, 1996).

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Joseph P. Forgas, “Feeling